Hiup – Terms of Use

Last updated: 10 November 2026

Agreement to these Terms

These Terms of Use (the “Terms”) form a legally binding agreement between you and HIUP LIMITED (“Hiup”, “we”, “us” or “our”), a company registered in England and Wales under company number 09823547, with its registered office at 82 St. John Street, London, EC1M 4JN, United Kingdom. Our day-to-day operations are carried out in Ireland.

These Terms govern your access to and use of the Hiup website at https://hiupapp.com (the “Site”), the Hiup mobile application (the “App”) and any related products and services that link to these Terms (together, the “Services”).

By creating an account, purchasing a course or otherwise accessing the Services, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.

You can contact us at compliance@hiupapp.com or by post at our registered address above.

We may update these Terms from time to time. We will change the “Last updated” date above and, where the changes are material, we will notify registered users by email or in-app notice before they take effect. If you continue to use the Services after the changes take effect, you will be bound by the updated Terms. Changes will not affect courses you have already purchased.

We recommend that you save or print a copy of these Terms for your records.

1. Our Services

Hiup is a careers and skills platform. Through the Services you can:

•         Create an account and manage your profile;
•         Browse and purchase training courses made available on the platform (“Courses”); and
•         Browse job listings posted by or sourced from third-party employers and recruiters (“Job Listings”).

Hiup does not process job applications. When you choose to apply for a job, you are redirected to the employer’s or recruiter’s own website or application system, and your application is made directly to that third party (see Section 8).

The Services are intended primarily for users in Ireland and the United Kingdom. If you access the Services from another country, you do so on your own initiative and are responsible for complying with local laws.

2. Eligibility

You must be at least 15 years old to create an account and use the Services. If you are under 18, you confirm that your parent or guardian has read and agreed to these Terms on your behalf, and any purchase must be made by, or with the permission of, your parent or guardian.

By using the Services, you confirm that you have the legal capacity to enter into these Terms and are not prohibited from using the Services under any applicable law.

3. Your Account

To purchase Courses and access certain features, you must register for an account. When registering you agree that:

1.       all information you provide is true, accurate, current and complete, and you will keep it up to date;
2.       you will keep your password confidential and will not share your account with anyone else;
3.       you are responsible for all activity that takes place under your account; and
4.       you will notify us immediately at compliance@hiupapp.com if you become aware of any unauthorised use of your account.

We may refuse a registration, or remove or change a username, if we reasonably consider it inappropriate, misleading or in breach of these Terms. We may suspend or close an account that has been created using false information.

You may close your account at any time from your account settings or by contacting us. Closing your account will end your access to any Courses you have purchased. We will delete or anonymise your account data within 90 days of closure, as described in our Privacy Policy.

4. Courses

Course content. Each Course listing describes the content, format, duration, access period and any certification offered. We aim to keep descriptions accurate, but Course content may be updated or improved from time to time. We will not make changes that substantially reduce the content or value of a Course you have already purchased.

Access period. Unless a Course listing states otherwise, you will have access to a purchased Course for the access period stated at the point of purchase, provided your account remains active and in good standing.

Third-party course providers. Some Courses may be created or delivered by third-party training providers. Where this is the case, it will be identified on the Course listing. Hiup remains responsible for making the Course available to you through the Services in accordance with these Terms.

Certification and outcomes. Completion of a Course does not guarantee employment, a job interview, professional accreditation or any particular outcome. Where a Course leads to a certificate or award from a third-party awarding body, that body’s own terms apply to the award.

5. Purchases and Payment

Prices. Prices are shown in euro (€) and include VAT where applicable, unless stated otherwise. We may change prices at any time, but changes will not affect orders already confirmed.

Payment. We accept payment by the methods displayed at checkout (including Visa and Mastercard). Payments are processed securely by our payment provider, Stripe; Hiup does not store your full card details. You authorise us and our payment provider to charge your chosen payment method for the total amount of your order.

Order confirmation. Your contract with us for a Course is formed when we send you an order confirmation by email. We may refuse or cancel an order where a pricing error has occurred, where we suspect fraud, or where the Course is no longer available. If we cancel an order after payment, we will refund you in full.

Pricing errors. If we discover an obvious error in the price of a Course after you have placed an order, we will contact you and you may either proceed at the correct price or cancel for a full refund.

One-off purchases. Courses are sold as one-off purchases. There are no subscriptions or recurring charges.

Where to buy. Courses can only be purchased through the Site. No purchases are made through the App or through Apple or Google in-app payment systems.

6. Right to Cancel and Refunds

Your statutory right to cancel. If you are a consumer in Ireland, the EU or the UK, you generally have the right to cancel a purchase of digital content within 14 days of the date of your order confirmation, without giving a reason.

Immediate access. Courses are digital content supplied online. At checkout we will ask you to expressly consent to immediate access to the Course and to acknowledge that you lose your right to cancel once access begins. If you give that consent and start accessing the Course (for example, by opening a lesson, video or downloadable material), you will no longer have a right to cancel for that Course.

How to cancel. To cancel within the cancellation period, email compliance@hiupapp.com with your name, account email address and order reference. We will refund you using the original payment method within 14 days of receiving your cancellation.

Faulty or misdescribed Courses. Nothing in these Terms affects your statutory rights. If a Course is faulty, not as described or not fit for purpose, please contact us and we will repair or replace it or, where that is not possible within a reasonable time, provide a full or partial refund as required by law.

Other than as set out in this Section 6 or as required by law, purchases are non-refundable.

7. Licence to Use Courses and Content

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and view the Courses you have purchased, and other content made available through the Services, solely for your own personal, non-commercial learning.

You must not copy, record, download (except where a download feature is provided), share, resell, sub-license, publicly display or distribute any Course or content, or share your account credentials so that others can access a Course.

8. Job Listings and Third-Party Websites

Third-party listings. Job Listings on Hiup are provided by, or sourced from, third-party employers, recruiters and job sources. Hiup does not employ, recommend or act as an employment agency or recruiter for any role listed, and is not a party to any recruitment process or employment relationship between you and an employer.

Accuracy. While we take reasonable steps to keep Job Listings current and to remove listings we know to be misleading or unlawful, we do not verify and cannot guarantee the accuracy, completeness, legitimacy or availability of any Job Listing, including salary, location, working conditions or the identity of the employer.

Applying for jobs. When you select “Apply” (or similar) on a Job Listing, you will leave the Services and be redirected to the employer’s or recruiter’s website or application system. Any information you submit there is provided directly to that third party and is governed by its own terms and privacy policy, not by these Terms or our Privacy Policy. We encourage you to review those documents before applying.

No guarantee. Hiup does not guarantee that you will receive a response, an interview or a job offer, and is not responsible for any decision made by an employer or recruiter.

Staying safe. Legitimate employers should never ask you to pay a fee to apply for a job. If you believe a Job Listing is fraudulent, misleading or discriminatory, please report it to compliance@hiupapp.com.

Other links. The Services may contain links to other third-party websites, resources or services. We are not responsible for the content, products, services or privacy practices of any third-party website.

9. Intellectual Property

Hiup, or its licensors, owns all intellectual property rights in the Services, including the software, source code, databases, design, text, graphics, videos, Course materials, logos and trade marks (together, the “Content”). The Content is protected by copyright, trade mark and other laws in Ireland, the UK and internationally.

Except as expressly permitted in these Terms, no part of the Services or Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, sold, licensed or otherwise exploited for any commercial purpose without our prior written permission. Requests should be sent to compliance@hiupapp.com.

All rights not expressly granted to you are reserved.

10. Your Submissions and Contributions

Feedback. If you send us any question, comment, suggestion, idea or feedback about the Services (“Submissions”), you agree that we may use it freely for any lawful purpose without acknowledgement or compensation to you.

Contributions. Where the Services allow you to post content (for example, Course reviews, ratings, your profile photo, profile information or comments) (“Contributions”), you retain ownership of your Contributions. You grant us a non-exclusive, worldwide, royalty-free, transferable and sub-licensable licence to host, store, reproduce, adapt, display and distribute your Contributions for the purpose of operating, promoting and improving the Services. This licence continues for a reasonable period after you delete a Contribution or close your account, to allow for removal from backups and copies already shared.

Your responsibilities. You confirm that your Contributions:

•         are your own original work or you have all necessary rights to post them;
•         do not infringe anyone’s intellectual property, privacy or other rights;
•         are accurate and not misleading (including any reviews, which must reflect your genuine experience);
•         are not defamatory, obscene, abusive, harassing, hateful, discriminatory or threatening; and
•         do not contain spam, advertising, malware or other harmful code.

We are under no obligation to monitor Contributions, but we may edit, refuse or remove any Contribution that we reasonably consider breaches these Terms or is otherwise harmful, and may suspend or close the related account.

11. Prohibited Activities

You agree not to:

•         use the Services for any unlawful, fraudulent or unauthorised purpose;
•         systematically scrape, harvest or extract data, Job Listings or Course content from the Services, or use bots, crawlers, scripts or other automated means to access the Services, without our written permission;
•         copy, share, resell or redistribute Course content, or share your login so others can access paid content;
•         impersonate any person or misrepresent your identity, qualifications or affiliation;
•         post false, misleading or fraudulent job information, or use the Services to solicit fees from jobseekers;
•         use information obtained from the Services to harass, abuse, spam or harm any person;
•         interfere with, disrupt or place an undue burden on the Services or the networks connected to them;
•         circumvent, disable or interfere with any security feature or access control of the Services;
•         upload or transmit viruses, malware or any other harmful material;
•         decompile, disassemble or reverse engineer any part of the Services, except as permitted by law;
•         frame or mirror any part of the Services without our permission; or
•         use the Services to build or support a competing product or service.

12. Mobile Application Licence

If you access the Services through the App, we grant you a limited, revocable, non-exclusive, non-transferable licence to install and use the App on devices you own or control, in accordance with these Terms. The App may ask for permission to use your device’s camera (to add an optional profile photo) and to send push notifications. Both are optional and can be changed at any time in your device settings.

Apple and Google. Where you download the App from the Apple App Store or Google Play (each an “App Distributor”): (a) these Terms are between you and Hiup only, not the App Distributor; (b) Hiup, not the App Distributor, is responsible for the App, its maintenance and support; (c) in the event of any failure of the App to conform to an applicable warranty, you may notify the App Distributor, which may refund any purchase price paid for the App, and the App Distributor has no other warranty obligation; (d) you must comply with the App Distributor’s applicable terms of use; and (e) the App Distributor and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

No in-app purchases are offered through the App. Courses are purchased through the Site only (see Section 5).

13. Privacy

We take your privacy seriously. Our Privacy Policy explains how we collect and use your personal data and forms part of these Terms. Please read it carefully. The Services are hosted in the EU, in Ireland (Amazon Web Services, Europe (Ireland) region). If you access the Services from outside the EU, your data will be transferred to and processed in Ireland as described in our Privacy Policy.

14. Suspension and Termination

These Terms apply for as long as you use the Services.

We may suspend or terminate your access to the Services, or close your account, if: (a) you materially or repeatedly breach these Terms; (b) we are required to do so by law; or (c) we reasonably suspect fraud, abuse or activity that could harm other users, third parties or Hiup. Where reasonable, we will give you notice and an opportunity to remedy the issue first.

If we terminate your account other than because of your breach, we will refund you a proportionate amount for any unused access period on Courses you have paid for.

If your account is terminated for breach, you must not create a new account without our permission.

15. Changes to and Availability of the Services

We may update, change or discontinue features of the Services from time to time, including introducing new features in phases. We will give you reasonable notice of any change that materially affects Courses you have purchased.

We aim to keep the Services available, but we cannot guarantee uninterrupted access. The Services may be unavailable from time to time due to maintenance, upgrades or events beyond our control.

16. Disclaimer

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all warranties, conditions and representations not expressly set out in these Terms.

In particular, we do not warrant that: the Services will be error-free or uninterrupted; any Job Listing is accurate, current or genuine; or that using the Services or completing a Course will result in any particular career or employment outcome.

Nothing in this Section affects your statutory rights as a consumer, including your rights in relation to digital content that is faulty or not as described.

17. Limitation of Liability

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by law.

Subject to the above, we will not be liable for: (a) any loss that was not reasonably foreseeable when you started using the Services; (b) any loss of profit, income, business opportunity or employment opportunity; (c) the content, acts or omissions of any employer, recruiter, training provider or other third party, or any third-party website you access through the Services; or (d) any loss caused by your failure to keep your account credentials secure.

Subject to the above, our total liability to you in connection with the Services is limited to the greater of: (i) the total amount you paid to us in the six (6) months before the event giving rise to the claim; or (ii) €100.

We only supply the Services for domestic and private use. If you use the Services for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

18. Indemnity

To the extent permitted by law, you agree to indemnify Hiup and its officers, employees and agents against any third-party claims, losses and reasonable costs (including legal fees) arising from your breach of these Terms, your Contributions, or your infringement of any third party’s rights.

19. Electronic Communications

By using the Services you agree to receive communications from us electronically, including by email, in-app notification and push notification (where you have allowed it on your device), and agree that electronic agreements, notices and other communications satisfy any legal requirement that they be in writing. Service-related emails (such as order confirmations and account notices) are not marketing; you can control marketing preferences in your account settings and turn off push notifications in your device settings.

20. Governing Law and Disputes

These Terms are governed by the laws of Ireland. You and we both agree to submit to the non-exclusive jurisdiction of the courts of Ireland.

If you are a consumer, you also benefit from any mandatory protections of the law of the country in which you live, and you may bring proceedings in the courts of that country. If you live in Northern Ireland or Scotland you may also bring proceedings in those jurisdictions; if you live in England or Wales, you may bring proceedings in the courts of England and Wales.

If you have a complaint, please contact us first at compliance@hiupapp.com and we will try to resolve it promptly. If we cannot resolve it, you may contact the Competition and Consumer Protection Commission (CCPC) in Ireland or, in the UK, Citizens Advice, for guidance.

21. General

•         Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy and any terms shown at the point of purchase, make up the entire agreement between you and us regarding the Services.
•         Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
•         No waiver. Our failure to enforce any right or provision of these Terms will not be a waiver of that right or provision.
•         Transfer. We may transfer our rights and obligations under these Terms to another organisation, and will tell you if this happens. Your rights as a consumer will not be affected. You may not transfer your rights or obligations without our written consent.
•         Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control.
•         Third-party rights. Except as stated in Section 12, no person other than you and Hiup has any right to enforce these Terms.
•         Relationship. Nothing in these Terms creates any partnership, joint venture, employment or agency relationship between you and Hiup.

22. Contact Us

If you have any questions, complaints or requests about these Terms or the Services, please contact us:

HIUP LIMITED
Company number: 09823547 (England and Wales)
Registered office: 82 St. John Street, London, EC1M 4JN, United Kingdom
Email: compliance@hiupapp.com